Printer cant find network, even after I type it in

[kelhive]

My printer cant locate my network, even when I type it in - it says it cannot locate it 

[TEJ1602]

@kelhive, Welcome to HP Support Community!

The printer can only connect to the 2.4GHz network. If your router supports dual-band network and the 2.4GHz band should have a different SSID or Network name for the printer to connect to it.

If you are not sure of your router settings, contact your service provider understand the router specifications. Make sure the device and the router are within the 100-150ft range for better connectivity.

There should not be any interferences like walls that bricks the communication between the devices.

Step 1: Restart the devices

To prepare your printer for a wireless connection, restart the printer and router.

• Turn the printer off, and then wait 10 seconds.
• Disconnect the printer power cord from the printer.
• Connect the printer power cord to the printer, and then turn on the printer.
• Disconnect the power cord from your wireless router, and then wait 10 seconds.
• Reconnect the power cord to the router. Wait until Internet service is restored. Internet service is interrupted while the router is off.

Your printer and network are ready to make a new connection.

Step 2: Use the Wireless Setup Wizard to establish a wireless connection between your printer and network.

• From the home screen of your printer control panel, touch the Wireless icon 
• Touch the Setup icon
• Touch Restore Network Defaults or Restore Network Settings, and then touch Yes to confirm your selection.
• After the default network settings are restored, touch the back arrow, touch Wireless Settings, and then touch Wireless Setup Wizard. The printer searches for available networks.
• Touch the name of your wireless network.
• Type your network security password (WEP or WPA key), and then touch Done.

Once the printer is connected, the blue Wireless light (or wireless icon on the menu) stops blinking and remains on.

If the issue persists, I would like to know a few more details to assist you further:

• Are you able to connect other devices to the same network?
• What is the make and model of your router?
• Is there any error message on the printer?

Keep me posted.

Cheers 🙂

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