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ScottForum
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Message 1 of 4
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Printer certificate error message in HP Smart Android app

HP Recommended
HP LaserJet 200 colorMFP M276nw
Android 9.0 Pie

I receive the below error message on my Android phone in the HP Smart app. This error does not occur anywhere else, i.e. web portal, printing from computer, etc.

 

A change in Printer certificate was detected. Do you want to accept the new certificate?

 

I click 'OK', and it continues to appear. I have deleted the app data, uninstalled and re-installed the app; the app is not monitored by security. I have power cycled the printer (turned it off and removed power cord for 2 mins), and power cycled computer.

 

Suggestions, other than clean boot PC, repair install, or hard reset phone?

 

Printer: HP LaserJet 200 colorMFP M276nw

Android OS: Pie

Windows OS: 10 Pro x64 1903

 

3 REPLIES 3
ShlomiL
Level 17
Level 17
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Message 2 of 4
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HP Recommended

Hi,

From a computer, run the latest firmware utility and make sure it is installed on your printer, then check if you may see any difference:

https://ftp.hp.com/pub/softlib/software13/FW_CPE_Consumer/M276_4L/HP_LaserJet_M276_colorMFP_Series_F...

 

Shlomi



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ScottForum
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HP Recommended

Thanks for the update link. When I had last checked, nothing was presented. That said, I still receive the error; I rebooted printer, PC, phone, cleared cache on phone app. This is not a huge deal, as I'm able to print and scan, I just cannot use HP's own app 🙂

 

Here is a printout of my config report and a screenshot of the error on my phone.

 

Report: https://mega.nz/#!fZA1mQZT!SYHeIPuwVlwrvEanc476fnreWz3xwR5_8MGARukgPRs 

 

Screenshot: https://mega.nz/#!7BIRHaJQ!l3YAo-rvHckmV3wW6D3SsYxrTDJWPb9TF3JU7z13_PY

 

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Rads521
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HP Recommended

Did not resolve the problem.  Updated firmware twice and reboot printer and close application on phone.  Message still pops up.

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