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‎02-22-2021 03:02 AM

HP Recommended
Product: Hp envy5020

Please can someone help me before I throw the printer out of the window!! 

A few days ago, I noticed my printer was only printing half lines. Googled it and found that cleaning the cartridges would help, which it did but still bits missing.  Looked again online and a hard reset seemed like a good option 

Hard reset has been done, but now printer says 'cartridges can't be used until printer is enrolled with instant ink' 

 

Check my account, printer looks to be online, and account page tells me I'm enrolled. However I can't now seem to connect to instant ink sever. 

Have reset my router, printer everything I've seen suggested online but still no joy. 

PLEASE HELP!!!!! 

 

 

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1 REPLY 1

‎02-24-2021 09:31 AM

HP Recommended

Hi @LucyW1982,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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