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KsKea
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Printer display has an envelope with an ink drop and won’t print in black ink

HP Recommended
HP DESKJET 3700 series

My printer display screen has an envelope on it with an ink drop and it will not print anything in black. 

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Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@KsKea, Welcome to the HP Support Community!

 

Is the printer in Instant Ink service?

Have you checked your HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

For more info on blinking lights and errors, refer to this document.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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