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‎03-28-2017 07:48 AM

HP Recommended
Well I'm guessing HP has forgotten me because no one has ever gotten back to me since last week. I don't want to buy a new printer because this one works just fine. I need to try with my laptop to see if it does the same thing.
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‎03-29-2017 06:27 AM

HP Recommended

@Shane71

This is a great location to get assistance! I read your post and see that you printer is not printing in color. I would like to help you resolve this issue. 

I understand that you want to print from your laptop to check if it prints fine, correct me if I am wrong.

However, I will need a few details to provide an accurate solution,

  • How is the printer connected to the computer.(USB or Wireless)?
  • Which operating system is installed on the computer?

Reply with the result of the above-mentioned steps, for further assistance.

Cheers.

Sandytechy20
I am an HP Employee

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