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- HP Community
- Printers
- Mobile Printing & Cloud Printing
- Printer doesn´t find a connection to my network

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12-24-2019 09:22 AM
Hi, I have a problem with my printer. It´s a HP DeskJet 3700 All-in-One. I have connected it yesterday to Vodafone Hotspot. But now I have a new router. I have cancelled the connection to the Vodafone Hotspot so my printer can´t choose this (he searches automatically to a network). However, now the printer is permanent offline. I can´t get any connection! The printer doesn´t find the connection to my new network. How can I change this? How can I change the network in my printer, that he doesn´t choose the other one? nothings works! I have disconnect the internet connection, have switched on the internet connection while the printer was out, have turned on the printer, but he still get´s no connection.
Please, please help! I need this printer!
Thanks a lot in advance!
Cheers,
12-24-2019 01:43 PM
Welcome to HP Support Forum. Please treat this as new router and use the following instructions to fix:
http://www8.hp.com/au/en/campaigns/wireless-printing-center/reconfiguring-system-help3.html
Please also note: Your printer may only support 2.4GHz therefore you need to check and allow your router to broadcast both (dual) bands which are 2.4GHz and 5.0GHz.
Regards.
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