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Night_Queen
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Message 1 of 2
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Printer doesn´t find a connection to my network

HP Recommended
HP DeskJet 3700 All-in-one

Hi, I have a problem with my printer. It´s a HP DeskJet 3700 All-in-One. I have connected it yesterday to Vodafone Hotspot. But now I have a new router. I have cancelled the connection to the Vodafone Hotspot so my printer can´t choose this (he searches automatically to a network). However, now the printer is permanent offline. I can´t get any connection! The printer doesn´t find the connection to my new network. How can I change this? How can I change the network in my printer, that he doesn´t choose the other one? nothings works! I have disconnect the internet connection, have switched on the internet connection while the printer was out, have turned on the printer, but he still get´s no connection. 

Please, please help! I need this printer!

Thanks a lot in advance!

Cheers, 

1 REPLY 1
banhien
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Message 2 of 2
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HP Recommended

@Night_Queen 

 

Welcome to HP Support Forum. Please treat this as new router and use the following instructions to fix:


    http://www8.hp.com/au/en/campaigns/wireless-printing-center/reconfiguring-system-help3.html


Please also note: Your printer may only support 2.4GHz therefore you need to check and allow your router to broadcast both (dual) bands which are 2.4GHz and 5.0GHz.


Regards.

BH
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