Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Printer doesn´t find a connection to my network

HP Recommended
HP DeskJet 3700 All-in-one

Hi, I have a problem with my printer. It´s a HP DeskJet 3700 All-in-One. I have connected it yesterday to Vodafone Hotspot. But now I have a new router. I have cancelled the connection to the Vodafone Hotspot so my printer can´t choose this (he searches automatically to a network). However, now the printer is permanent offline. I can´t get any connection! The printer doesn´t find the connection to my new network. How can I change this? How can I change the network in my printer, that he doesn´t choose the other one? nothings works! I have disconnect the internet connection, have switched on the internet connection while the printer was out, have turned on the printer, but he still get´s no connection. 

Please, please help! I need this printer!

Thanks a lot in advance!


Level 19
Level 19
92,874 92,751 12,010 25,608
Message 2 of 2
Flag Post
HP Recommended



Welcome to HP Support Forum. Please treat this as new router and use the following instructions to fix:

Please also note: Your printer may only support 2.4GHz therefore you need to check and allow your router to broadcast both (dual) bands which are 2.4GHz and 5.0GHz.


**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation