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‎08-26-2019 10:01 PM

HP Recommended
Product: HP Envy 7645
Operating System: macOS 10.14 Mojave

Hi,

Because of poor wifi connection (unrelated issue), I need to print off of my computer (MacBook Pro) with a USB cable. This was working fine until a few days ago when the printer somehow went offline. I've tried everything: Made sure the printer was full of ink/paper, turned the printer off, unplugged the printer, updated the computer, and restarted the printing system. 

After successfully restarting the printing system, I am trying to reconnect the printer, but the list of available printers to add is completely empty. This is frustrating considering the printer is still plugged into the computer. 

 

Help!

 

1 person had the same question
1 REPLY 1

‎08-26-2019 11:04 PM

HP Recommended

@Carly8 

 

Welcome to HP Support Forum. Please use the following tips/instructions to fix:


   http://support.hp.com/us-en/document/c04249080 (Windows)
   https://support.hp.com/au-en/document/c04249334 (Mac)


Regards.

BH
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