cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
BeckyOLeary
New member
1 0 0 0
Message 1 of 2
177
Flag Post

Printer not available

HP Recommended
Office jet pro 6978

I'm trying to print from my phone for days...it usually works...now it says "the printer isn't available right now" EVERY time. Its connected to wifi, I unplugged and replugged..

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
26,532 26,496 1,866 2,254
Message 2 of 2
Flag Post
HP Recommended

@BeckyOLeary, Welcome to the HP Support Community!

 

I understand you are not able to print from your Phone.

Are you using an Android or an iPhone?

Are you using the HP Smart app to print?

 

For now, let us try these steps:

 

Restart the wireless router, the printer, and the phone.

 

  • Make sure the printer and the phone are connected to the same wireless network.
  • Either a 2.4GHz network or a 5GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation