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- HP Community
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- Mobile Printing & Cloud Printing
- Printer stops printing halfway through page. Envy 5052

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08-17-2019 03:15 PM
Printing articles out for a research paper. Printer accepts the assignment and starts printing. Then it will randomly stop printing. Sometimes it’s a page or two in; sometimes it’s the first page. It does not finish the page and stops midway through the page; often after a graphic.
The printer is updated (just checked). This is so frustrating. It’s wasting ink, paper, and my time.
Please help!
08-20-2019 06:55 AM
Welcome to the HP Support Community!
I recommend you root uninstall the printer and then reinstall it and check if it helps.
Here is how it is done.
1.) In Windows, search for and open Programs and features
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Devices and printers
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'
6.) Open up the run command with the "Windows key + R" key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
8.) Click on the "Drivers" tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
13.) Restart the PC
14.) Download and install the printer software from the below link.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee