Problem with HP Instant Ink web page not loading

[JoA97]

I have been having a problem with the Instant Ink Webpage not opening or responding.  When clicking the bookmark for the page, I just get a rolling ball.  I finally connected, but only when going through hoops first connecting to HP Connected, then trying (unsuccessfully) to connect from there, going back to HPConnected and finally finding a link that actually opened the site.  Has anyone else had that problem?  I like to check periodically to see how many pages I've printed, so not being able to connect is a problem.

Thank yoiu!

[Jeet_singh]

@JoA97,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand you have a concern regarding your Instant Ink account. Don't worry I'll be glad to help you.

To provide you with an accurate solution, I'll need a few more details:

Are you trying to access this using an App?

Have you tried the other way? Go to hpinstantink.com/signin (the HP Connected website) to sign in to your HP Instant Ink account, if you are not signed in already.
Your HP Instant Ink account page opens.

In the meantime, I would need to know few details regarding your Instant ink account to help you get this sorted.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Regards,

[talia24lisa1103]

Hello since April I have had no ink. Last two months I have had to buy my ink cartridges  I have tryed to talk to someone on the Web chat. But they didn't understand. So can you please send them both inks enough for 2 months. I don't understand why you are not sending me out my ink  Lisa 

[Jeet_singh]

@talia24lisa1103,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I understand you have a concern regarding your Instant Ink cartridges. Don't worry I'll be glad to help you.

Normally, the Instant Ink program would auto-detect the low ink and ship a replacement cartridge, only when the printer isn't constantly connected to the internet or there are connection issues, is when that doesn't happen.

Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  

It also helps you understand what state your cartridges are in based on HP's data,  

Any issues will be shown with its solution using a step by step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Regards,

[JoA97]

I was finally able to log in.  I'm thinking maybe your site was just down for a period of time.

[Jeet_singh]

@JoA97,

I'm glad you got this issue sorted out.

Do visit our HP Forums and drop us a message anytime you need help.

Thank you 😀