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‎03-29-2017 11:41 AM

HP Recommended
Product: Envy 5530
Operating System: Microsoft Windows 10 (32-bit)

I  want to remove an email address from my Scanner.  When I try to delete it, it is asking for a PIN #.  I don't have that pin number any more nor do I have access to that emai address to receive a new PIN.  Is there another way to delete it from my printer?

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-29-2017 12:08 PM

HP Recommended

Hi,

On your printer control panel, touch or press the HP ePrint icon or button.
Press the Settings or the Gear icon and select Remove Web Services.
 Confirm any prompt to proceed.
 
Next select Scan > Email and follow the steps to re-register the Scan to Email app, provide a valid email address and then the PIN Code / verification code sent to this mail to confirm.
 
Regards,
Shlomi


Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

1 person found this reply helpful
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2 REPLIES 2

‎03-29-2017 12:08 PM

HP Recommended

Hi,

On your printer control panel, touch or press the HP ePrint icon or button.
Press the Settings or the Gear icon and select Remove Web Services.
 Confirm any prompt to proceed.
 
Next select Scan > Email and follow the steps to re-register the Scan to Email app, provide a valid email address and then the PIN Code / verification code sent to this mail to confirm.
 
Regards,
Shlomi


Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
1 person found this reply helpful
Was this reply helpful? Yes No

‎03-29-2017 05:17 PM

HP Recommended

Hi Shlomi,

 

It worked.  I had to recreate the other two addresses I had in there but it is a lot better then accidentally sending something to the wrong place.  🙂  Thanks for your help.

 

Jeff 

Was this reply helpful? Yes No
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