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Locked

‎10-13-2019 06:46 AM

HP Recommended

I am unable to login to the printer or the webservice or via the control panel on the printer. I have forgotten the password, so how can i reset this please. 

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‎10-21-2019 09:31 AM

HP Recommended

Hello, I get the same problem with 2 of those printers and need to reset them both to factory setting. Can you help as I am not remembering the password and I am completely blocked. thanks a lot

 

AxelDaniel

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‎10-21-2019 06:28 PM - edited ‎10-24-2019 11:09 AM

HP Recommended

@AxelDaniel Welcome to HP Community!

I suggest you check my private message for steps on performing a full reset, the instructions are designed for your specific printer and if anyone with a different model would try the steps, it may render the printer unstable, hence a private message would be the safest way of sharing this information: Click here to know how the private message function works.

 

Stand by for updates!

And have a good day.

 

(P.S: If anyone wants these instructions for their specific printers, please create a public post and tag me, I'll be happy to help).

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
1 person found this reply helpful
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‎11-25-2019 02:47 AM

HP Recommended

Help me🙄

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