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Message 1 of 3
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Resetting Password for HP OfficeJet 5200 series printer

HP Recommended
HP OfficeJet 5200 series
Microsoft Windows 10 (64-bit)

I am trying to reset my password from the factory password to a password of my choice. I cannot find that option on my home screen. If someone could give me some direction as to how to do that I would appreciate the help. I have HP OfficeJet 5255 printer. Thank you for any direction you all can provide.

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HP Support Agent
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@Lightseeker

 

Welcome to HP forums, I see that you are unable to reset the password.

 

Which password are you trying to reset, EWS or printer admin password?

Could you share a screenshot of the page where you are trying to reset?

 

Reply with the requested information for more assistance.

Cheers.

Sandytechy20
I am an HP Employee

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HP Support Agent
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@TeamRandall2018,

 

Thank you for posting your query on HP Community,

 

Are you referring to the same printer model? Is it OfficeJet 5200 printer. 

 

If so, this looks like an issue with EWS password and for this issue. Let's try to restore the printer to the network defaults and check if that helps. 

 

In order to restore the printer to the original network settings: 

 

1. From the Home screen, touch (Wireless) and then touch ( Settings ).

2. Touch Restore Network Settings, and then follow the onscreen instructions.

3. Print the network configuration page and verify that the network settings have been reset.

 

Once done, run the wireless setup wizard to connect the printer to the network.

 

1. On the printer control panel display, from the Home screen, touch ( Wireless ).

2. Touch ( Settings ).

3. Touch Wireless Setup Wizard or Wi-Fi Protected Setup.

4. Follow the display instructions to complete the setup.

 

Now try to access the EWS Page and check if that works. 

 

If the issue persists, the next step would be to perform an advanced reset on the printer. 

I am going to send you a private message with the instructions on how to perform an advanced reset. Now these steps are specific to your printer only. 

 

Please check the mailbox icon at the top-right corner of this screen.

 

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

 

Please reply back on the public post as this Private message box is not monitored.

I hope this helps resolve this issue completely,

Regards,

Jeet_Singh
I am an HP Employee

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