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‎05-30-2016 04:23 PM

HP Recommended
Product: HP Officejet 5746
Operating System: Android 6.0 Marshmallow
I have uninstalled & reinstalled the android hp printer plugin. I have tried turning printer off then on.
I turn on my mobile hotspot.
I enable the printer plugin.
I turn on the printer.
I establish a connection to my hotspot successfully.
My hotspot recognizes the printer connection.
Problem:
The plugin never locates a printer. Why not?
I manually add the printer to the plugin. I show a device with a blue wifi connection icon.
My printer icon shows a steady blue light indicating my connection. I check my printer wifi status and it shows the connection.
Soooo
1) why cant i print from my mobile device?
2) why wont plugin find my printer?
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-31-2016 10:30 AM

HP Recommended
The printer apps do not handle 2-step security for email. For me this is reason enough to not use HP apps.
What worked?
Installing the printer plugin & using the wifi direct feature. Could print photos, email, & web pages without a problem.

View solution in original post

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6 REPLIES 6

‎05-30-2016 05:13 PM

HP Recommended

Hi,

 

Are they (Samsung device and printer) on a SAME network ? Have you try HP ePrint app ? Please use Google Play to install it.

 

Regards.

BH
***
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎05-30-2016 05:30 PM

HP Recommended
Let me reiterate...
I am connected to my mobile hotspot.
My S5 shows the printer connection.
The printer shows the hotspot connection.
The printer is on my mobile connection. It shows a successful connection on both ends so it is on the SAME NETWORK.
Eprint is fine for email but i want the print plugin to work instead. I want to print from something other than HP hosted email like my mobile device.
The plugin never shows the printer even after i manually add it.
The plugin never prints anything.
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‎05-30-2016 05:49 PM

HP Recommended
@AndroidTxUser wrote:
... Eprint is fine for email but i want the print plugin to work instead. I want to print from something other than HP hosted email like my mobile device.....

Hi,

 

No, you can print many things using HP ePrint app. I think HP needs to work harder with the plug-in; the HP ePrint app is fine. HP may want to combine few apps (HP ePrint, HP AiO remote ..) to one suite called Plugin.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎05-30-2016 06:17 PM

HP Recommended
Apps wont handle 2-step email security. App is useless if it cant 2-step.
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‎05-30-2016 06:19 PM

HP Recommended
Apps also wont search external SD card on mobile device.
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‎05-31-2016 10:30 AM

HP Recommended
The printer apps do not handle 2-step security for email. For me this is reason enough to not use HP apps.
What worked?
Installing the printer plugin & using the wifi direct feature. Could print photos, email, & web pages without a problem.
Was this reply helpful? Yes No
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