Setup my hp laser jet printer pro m102 w

[Annjloya22]

I just bought a laser printer and I got it to connect to my Wi-Fi but can’t get it to show up on the hp smart app … 

[Anand_Andy]

Hi @Annjloya22,

Welcome to the HP Support Community

I understand you are facing a connectivity issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• What device are you trying to connect the printer too?
• Are the printer and the device both on the same network?
• Do you have a dual-band router?
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the steps mentioned in this document: HP printer setup (HP Smart app)

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!