Trying to print airline boarding pass. Error message: Sending data to printer. No printing.

[Sands78]

Trying to print airline boarding pass on CP1025 nw laser printer. Error message: "Printing - sending data to printer" but no printing. Help!

[KrazyToad]

@Sands78

Welcome to HP Support Community

Do you face the issue only with the Airline Boarding Pass? Are you able to print other documents?

If you are printing the Boarding Pass online, try using a different browser and let me know if that helps

If you are using Windows PC let's delete the Job file from the Print Queue and restart your printer and computer

1. Turn off the printer using the power button and then unplug the printer power cord from the power outlet.

2. In Windows, search for and open Services.

3. In the Services window, right-click Print Spooler, and then select Stop.

   

4. After the service stops, close the Services window.

5. In Windows, search for and open C:Windows\System32\Spool\PRINTERS.

6. Delete all files in the PRINTERS folder.

7. Shut down your computer.

8. Connect the printer power cord to the power outlet, and then turn on the printer.

9. Turn on the computer, and then try to print.

If the issue persists, uninstall the Printer driver from root level and download the full feature software

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the Full Feature Software from Here and follow the onscreen Instructions

You can also refer to this Link: https://support.hp.com/in-en/topic/diagnostics?category=printing&issue=print-job-stuck

Keep me posted how it goes 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Sands78]

Sorry for not responding sooner. I was out of town -hence the need to print the boarding pass. Thank you for your response but I use a Mac and not a Windows-based computer so your guidance isn't applicable. Since trying to print the boarding pass, nothing can be printed. I suppose my only option is to ditch the CP1025 and buy another printer. Sands

[KrazyToad]

@Sands78

I understand your concerns and frustration.

The HP LaserJet CP1025nwprinter is AirPrint compatible. If the printer is connected to your home WiFi then we can setup up the printer with  AirPrint .

Here is how to do it:

Please ensure that the printer is up to date with its firmware and Mac is up to date with it's software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update Printer Firmware

Update Mac

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list.

4.) Click the plus sign , click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint or secure AirPrint in the pop-up menu. Then click Add.

6.) Try to print.

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.