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‎07-27-2020 07:03 AM

HP Recommended
Product: HP ENVY 5546 Printer
Operating System: Android 9.0 Pie

I am trying to print on photo paper. It keeps coming back with 'Load paper and press ok' its got enough paper in and it's the correct way up with the glossy side facing down.

How can I get it to print again. It used to always print photos. Now all I can get to print is on normal A4 paper.

 

1 person had the same question
1 REPLY 1

‎07-29-2020 10:40 AM

HP Recommended

@SHELLIE7869

 

Welcome to the HP Support Community.

 

Uninstall and reinstall the HP Smart App on your phone and try again.

 

You can try a firmware update too: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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