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- HP Community
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- Mobile Printing & Cloud Printing
- Re: Unable to reset Embedded Web Server username and passwor...

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10-25-2017 11:59 AM
Dear HP support
Please can you help?
I have exactly the same issue with my Officejet 8740
On the screen of the printer i have a login which requires a pin number i have never set
On the EWS everything is locked and i need a user name and password - which i have not set up
I have tried resetting as recommended through the 4 clicks onthe left hand almost invisbl arrow button - but the reset takes me time, but doesn't make me any progess
01-19-2018 11:41 AM
Hi I moved my printer to a new office and I'm facing the same issues with Hp officejet 750. The printer works, but I can't access the admin area of the Embedded Web Server. I reinstalled EWS, I tried a new password, I updated latest software on the printer, I tried factory reset on the printer all with the same result, EWS is not willing give me access to my own account.
Appreciate your help on this
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