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Updating my HPC account details and settings (email addresses)

HP Recommended
Envy 4527
Microsoft Windows 10 (64-bit)

I have recently, (had the back luck to need to) change my email address and my laptop. I am trying to connect the laptop to the printer to print and scan. I have run HP Doctor which it seems has updated various software products.


My scanner stopped this morning and I have been busy reinstalling a shed load of stuff, including HP Smart and Smart's Web Services module. This allowed me to renter my HP Connect account and claim my printer. The account is uses the new email address.


When I try to set HP Connect up it tells me that my old printer email is still in use and will not permit me to register myself as an allowed email user.


There seem to be two problems,

  1. The old account is still in use, it should be deleted.
  2. I cannot set the email printing to allowed = me, it rejects my email as invalid. (I am using firefox.)

What do I need to do?


HP Support Agent
HP Support Agent
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HP Recommended

Hi @dfl1955


Welcome to the HP Support Community. 


Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).


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