Web page headers and footers not printing

[ButterflyLady19]

My HP printer was 17 years old, still working, but my sons wanted me to have a new one, so over a year ago they bought me the wireless HP8600 for Christmas.  My son finally set it up in February of this year.    It prints great, but it does not print the headers and footers for internet pages, with the URL, date, etc.  I have reviewed the instructions for printing the headers and footers from internet pages, and the settings in the computer are right.  They always printed with my old HP and I like having them on the pages.  I have Windows 7 Premium Home Office.  Is there something in the HP8600 that is preventing them printing? I am not a computer geek, so don't know what else to try.

[banhien]

@ButterflyLady19

Welcome to HP Support Forum, Which web browser do you use to print ?

Regards.

[ButterflyLady19]

I usually use Firefox.  53.0.2  32 bit (it says under About Firefox)

[banhien]

Hi,

For Firefox, please try

(a) Click Menu then Print,

(b) Click Page setup, can you see the following options

           

(c) Change them and click OK

Regards.

[ButterflyLady19 · Accepted solution]

I had most of that set up correctly.  When I saw your sample of 12.7 Millimeters, I changed mine, and it was totally confused.  So it locked everything up.  So then I went back in and saw that mine says inches, not millimeters.  All were set to 0.  I have no idea how and when that happened, unless my son inadvertently changed something.  I changed mine to .5 inches and voila, the headers and footers were back.  Obviously, although I stupidly overlooked it, the 0 in the settings blocked the headers and footers from having room to print.  Thanks for your solution, it got me in the back door after all, and made me realize the mistaken settings. 

[banhien]

@ButterflyLady19

You are welcome. 0 means no margins which may cause no room for headers/footers. Please accept this as solution to help better searching for others.

Regards.