When I print from HP Smart Print App, it only prints a blank page out

[XxKashxX]

Hi, when I print from HP Smart Print App, it only prints a blank page out. It used to work perfectly by printing out the pages properly but whatever I print using the App, it just prints a blank page with nothing on it.

I have tried restarting the printer, I checked to see if there’s any updates needed to my printer but it says it’s fully updated. I have disconnected and reconnected the printer from the cable, restarted my router. I have deleted the app and re-installed it, the issue still persists.

In my iPhone 7 gallery, when I press “print” it works but I like to use the HP Smart Print App as it enables me to crop etc. 

Please may someone help me? Thanks!

[Kumar0307]

@XxKashxX, Welcome to the HP Support Community!

I understand it is printing blank from the HP Smart app. Are you trying to print photos or documents?

Let us try these steps:

Check for any software updates on the iOS device

Go to Settings > General > Update the device

Uninstall the HP Smart app

Install it from the App store and try printing.

For more info on print quality issues, refer to - Black or Color Ink Not Printing, Other Print Quality Issues

Hope this helps! Keep me posted. 

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