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XxKashxX
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When I print from HP Smart Print App, it only prints a blank page out

HP Recommended
HP Envy 5020 All-in-One
iOS

Hi, when I print from HP Smart Print App, it only prints a blank page out. It used to work perfectly by printing out the pages properly but whatever I print using the App, it just prints a blank page with nothing on it.

 

I have tried restarting the printer, I checked to see if there’s any updates needed to my printer but it says it’s fully updated. I have disconnected and reconnected the printer from the cable, restarted my router. I have deleted the app and re-installed it, the issue still persists.


In my iPhone 7 gallery, when I press “print” it works but I like to use the HP Smart Print App as it enables me to crop etc. 

 

Please may someone help me? Thanks!

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@XxKashxX, Welcome to the HP Support Community!

 

I understand it is printing blank from the HP Smart app. Are you trying to print photos or documents?

 

Let us try these steps:

 

Check for any software updates on the iOS device

Go to Settings > General > Update the device

 

Uninstall the HP Smart app

Install it from the App store and try printing.

 

For more info on print quality issues, refer to - Black or Color Ink Not Printing, Other Print Quality Issues

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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