Why won't my printer stay connected?

[DonWood]

My HP 7210 will not stay online. I reset it multiple times daily. What is wrong with these printers?

[A4Apollo]

Hi! @DonWood, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

I understand your printer will not stay connected to the network.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Are you able to make a copy from your printer?

Is your printer working with USB connection?

As you mentioned your printer will not stay connected to the network.

Please provide the complete model name of your printer to assist you better.

It sounds like a driver issue try uninstalling the printer software from root level on your PC and install the windows built in drivers and check if it helps.

In Windows, search for and open Programs and Features.

Select your HP printer.

Select Uninstall.

In Windows, search for and open Devices and Printers.

In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

Open up the run command with the "Windows Key + R" key combo.

Type printui.exe /s and click OK.

Click on Drivers tab.

Look for HP Printer driver. If you see it click on it and click remove at the bottom.

Select OK.

Select Apply and OK on the Print Server Properties windows.

Close Devices and Printers.

Refer this article to know more information about printing using Windows built-in drivers.

Try to disable IPv6 on the printer to make sure IPv4 is used by your printer and router on your network.

If your printer has a control panel with a display, find the IPv6 setting from the Advanced network settings menu, and set it to Off or Disabled.
From a computer connected to your network, type the IP address for your printer into the URL field of your Internet browser.
   NOTE:
If the webpage appears blank, try a different Internet browser.
Click the Network or Networking tab, and then open the section or page for your network type: wired or wireless.
Select Enable IPv4 only (or similar).
Click Apply, and then wait until the changes are confirmed.

Also, Try assigning a manual IP to your printer and check if it helps.

•                     Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
•                     Type the IP address on your web browser to obtain the printer EWS page on your computer.
•                     Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
•                     Click on the radio button which says, “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.

•                     Click on radio button which says, “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)
•                     Restart the printer and then router once done. 

Refer this article to further troubleshoot printer wireless issues.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this works!

Have a great day! 🙂

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