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HP Recommended
Deskjet 3720
Microsoft Windows 10 (64-bit)

I recently purchased this printer and am having trouble setting it up . When I try to connect it using the USB connection I get a message telling me that the USB3 port on my laptop will not support the cable supplied with the printer.

In fact I prefer to use it wirelessly but when I try to set up using WiFi Direct the system asks me for an 8 digit PIN number which is not the same as the 8 digit password The WiFi Direct guide tells me that a unique PIN number is generated each time connection is attempted, however I cannot get this PIN number to achieve connection. The guide also states that if a PIN number is required the printer will print it out along with additional instructions when you attemp to connect. This does not happen. Advice please.

2 REPLIES 2
HP Recommended

Hi,

You should not use any Wireless Direct PIN to connect the printer wirelessly if you have a router at your home.

 

If you have a router, restore the netowrk settings by holding both the WiFi and Cancel buttons on the printer for 3 seconds till the power light blinks.

Next restart the printer and reinstall the printer software by selecting a wireless connection, then follow the steps on screen.

 

If you do need to get the WiFi Direct code for any reson such as not having a router at home press and hold both the WiFi and the Information buttons to print a Network configuration report which also include a WiFi Diret section with these details.

 

Shlomi



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HP Recommended

Thanks Shlomi, I had realised that the wifi direct was effectively being blocked by the broadband router at home. I purchased this small printer to use in my caravan when we are away on archaeological digs in the UK and Europe. I have a mobile wifi hotspot which is used for phone and internet but as I am at present in New Zealand and the caravan is on my drive in the UK I am not certain if things will link up easily. We are away for weeks at a time and often documents that we could do with having with us have to stack up on the laptops until we get home to my printer. I can get the printer home in my case but the caravan is too big for my carry-on bag!!

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