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[Rafiki236]

Hi, My HP ENVY 7640 e-All-in-One Printer series (Embedded Web Server) printer/scanner is being temperamental, after I changed the black ink, (I am using genuine Ink, and not using refilled or non-genuine parts).

I successfully scanned two documents to my laptop, then on the subsequent scan job it stopped scanning midway through the job.

So I tried logging on to the embedded webserver to scan from there, only it isn't accepting the password that I had previously set. I know that I am using the right password because I had saved it in a password vault.

I have tried resetting the password using the following methods:

1 reset the network settings from the Home>Network>Settings> Restore Network Settings

2 partial reset from the support menu

2 Semi-full reset from the support menu

All this does is shut down the printer,  when I start up the printer by pressing the power button, it asks me for my language, and region, it also "recalibrates" the printer heads by printing a "calibration page" I still cannot scan, nor can I log in to the printer, I now have four of these pages...

I have bound the mac address of the printer to an IP address on the DHCP server, so it always gets the same IP address, and no other device gets this IP Address. AND it is connected via ethernet cable via a switch (dumb settings), and not wifi.

I would appreciate some help.

[Kumar0307]

Hi @Rafiki236

Welcome to the HP Support Community. I see that you are not able to access the EWS page of the printer. I'd be happy to assist you.

I would like to make sure that the semi-full reset is performed in the right way as it would resolve this issue.

I have sent instructions in a private message. Kindly check the same.

If the issue persists, kindly contact HP Support in your region for further assistance.

Hope this helps! Keep me posted. 

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