a gateway address that cannot be accessed

[Maestra_Francom]

The web access test results state:  This printer is currently configured with a gateway address that cannot be accessed.    I have unplugged and replugged the router; turned off my printer and restarted it.  Also, I connected to the HP cloud print services.  

The Printer HP ENVY 4510 indicates on the screen that the wireless is connected and the internet is connected and online. Every report I have printed states that all connection are a go and connected.

When I send a document to be printed My computer and mobile both state that there is an error and the printer is offline.  Which is odd since I have used this before.  Is this a product of the icloud cessation?

How can I resolve this?

[Jay_G24]

Hi @Maestra_Francom,

I'd like to help!

1.Could you print and share a network configuration page?

• On the printer control panel, touch the Wireless icon .
• Touch Settings, touch the Down Arrow once, and then touch Print Reports. The Print Reports menu displays.
• Touch Network Configuration Page. The printer prints a test page. 

2. I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?
3.Is the printer connected to a home or public network?

Keep me posted. 

And, Welcome to the HP Support Community. 

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