after changing blk cartridge, printer would not scan test page. now I can no longer print wirelessly

[dotann]

Wireless printing has never been a problem until above description.

[Barachiel]

Hi @dotann ,

Thank you for posting on HP Forums,

The Barachiel is at your service.

I understand you are in need of support,

I'll be glad to help you out, however, for an accurate solution I will need more details:

What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

Please let me know the exact product number of the product and a detailed description of the issue, to assist you better with relevant steps. 🙂

Let me know how that pans out. 🙂

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help. 😉

[dotann]

Thank you for responding to me.

The product # is:

I attempted trying to fix this by following instructions on the printer menu. What exactly it was I don’t know now, however, it required me to turn the router off. Then, because I couldn’t get the router back on, I had to call Frontier (service provider) to get it back on (not too tech savvy-can you tell?😊)

Wireless printing was working fine a few days ago ‘til I got the message to change the black ink cartridge which I did. When I did that, it printed the usual setup test page and as usual asked me to scan the page. It would not do this which is something new. At that point the wireless printing would not work. It will not recognize an “airport” printer.

[dotann]

Sorry.

Product # is: CR237A
Model no. J611j

[dotann]

Should be “AirPrint” printer. (Geeeeeez!)

[Barachiel · Accepted solution]

Hi @dotann ,

Thank you for responding,

It's great to have you back 😉

Follow this link and perform the steps in the given order. 🙂

Keep me posted. 😉

[Barachiel]

Hi @dotann ,

Hurray!!! I'm delighted to hear that it's working! Feel free to reach out to us again. Have a great day. 🙂

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead. 

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉