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- Mobile Printing & Cloud Printing
- can't remember the password

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12-30-2020 03:58 PM
Operating System: Microsoft Windows 10 (64-bit)
I have installed my printer a while ago and moved it to another place with a different wifi network. I want to connect it to the network but when trying to do it via HP Smart app, it always ask for the printer admin password. Which I can't remember.
I even can't remember that I created such password before.
I need your help by telling me how to reset this password.
1 REPLY 1
01-09-2021 03:17 AM
Welcome to HP Support Community
I would like to help
Please try restoring the Network settings back to default
Press and Hold the Wireless Button and Cancel Button for 5 seconds
Keep me posted
Thank you
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee
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