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- HP Community
- Printers
- Mobile Printing & Cloud Printing
- changing printers with instant ink

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05-23-2017 09:44 AM
I am changing printers (hp6830 to hp 4520), old one stopped working, can I switch to the new printer and keep the old instant ink account, or do I cancel the account and start a new one?
I also have a shipment of ink cartridges (not the same cart. as the new printer), unused, send these back?
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05-24-2017 12:50 PM
Hey @David-F,
I'd be happy to help. This document will guide you through adding your replacement printer to you HP Connected account: https://support.hp.com/us-en/document/c04754134
You will need to cancel the account associated to the original printer, and this replacement printer will have a new account. And, yes you'll need to return the unused inks since they will not work in the replacement printer.
Cheers,
Lisa
- HP Instant Ink Support
Sunshyn2005
I work on behalf of HP
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!
05-24-2017 12:50 PM
Hey @David-F,
I'd be happy to help. This document will guide you through adding your replacement printer to you HP Connected account: https://support.hp.com/us-en/document/c04754134
You will need to cancel the account associated to the original printer, and this replacement printer will have a new account. And, yes you'll need to return the unused inks since they will not work in the replacement printer.
Cheers,
Lisa
- HP Instant Ink Support
Sunshyn2005
I work on behalf of HP
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!
05-27-2017 07:13 PM
I followed your document guide and got all messed up trying to add the new printer before removing the old printer. Your guide states:
"I purchased a replacement printer: