default printer does not print

[Sis44]

used scan doctor but was not successful with default wireless printer.  printer IP address is not correct for default wireless printer. Yesterday it printed, today it is offline. Not aware of recent software or driver changes.

[The_Fossette]

@Sis44,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that you are facing issues printing wirelessly.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

While you respond to that, I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/product/hp-photosmart-6520-e-all-in-one-printer-series/5169038/document...

If the issue persists, I recommend you follow the below steps and check if it resolves the issue.

1. From the Home screen, touch the Wireless icon, and then touch Settings.

2. Touch restore network defaults.

3. Then run the Wireless setup wizard again to connect the printer to your wireless network.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[The_Fossette]

@Sis44,

It is great to have you back and your patience is greatly appreciated.

I recommend you follow the below steps and check if the issue is resolved.

Is the printer connected to the network? Check the wireless light. If the light is steady blue, then the printer is connected to the network. If the light is flashing, then the printer is not connected to the network. Go to Setup - Network - Wireless setup wizard to connect the printer to the network.

Once the printer is connected to the network, then assign a static IP to the printer:

Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.

Type the IP address on your web browser to obtain the printer EWS page on your computer.

Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.

Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)

Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.

Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Sis44]

I have lost internet connection in striving to follow directions from the Fossett. Test results stated that I am on an Auto IP address which does not communicate over the network. It is my fault this occurred. 

Sis44

[Sis44]

I did use the wireless set up on my printer. My printer is now connected with a new IP address; however , I cannot access EWS page on the computer. 

Sis44

[The_Fossette · Accepted solution]

@Sis44,

It is great to have you back and your patience is greatly appreciated.

I recommend you run the wireless setup wizard again on the printer to connect the printer to your wireless router.

NOTE: The printer works only with 2.4GHz frequency, make sure the router is configured accordingly.

To run Wireless Setup Wizard to change network settings

1. From the Home screen, touch the Wireless icon, and then touch Settings.

2. Touch Wireless Setup Wizard.

3. Follow the instructions on the screen to change the network settings.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!