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12-12-2017 04:31 AM
Brand new out of box today HP Envy 5640. ran through set ups , inserted ink cartridges, inserted photo paper, installed drivers onto laptop, downloaded app to iphone then hit the 'Door Open' error. door is most definitely closed... ran through all four suggestions on the net to no avail. final one telling me to 'service the machine' I certainly will not! it's two hours old!
anybody else had this issue?
12-13-2017 02:44 PM
Hello, @stu_fozzy - Hope you are well 🙂
Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others!
I understand that you are getting the “Door open” message on your printer. I will certainly try and help you fix this error 🙂 To help you better, I need to know where you are getting this message. Are you getting this message on the printer control panel or on your PC?
While waiting for your reply, let's try the steps below:
- With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
- Now, open and then close the cartridge access door of your printer. Make sure the cartridge is closed tightly.
- Repeat the exercise for your input tray and ADF door.
- Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
- Turn on the printer and wait till warm-up period finishes and the printer is idle and check.
Also, check the steps mentioned here if the issue persists: http://hp.care/2dSUBf0
Those steps should do the trick, let me know the outcome!
Good luck 🙂
Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!
I am not an HP Employee
12-11-2019 12:11 PM
I have the HP Envy Photo 7800. I went to print something off for school when I got the printer cartridge is low. So, I got new cartridges, loaded them in, now I have the door open message on my laptop and it wont print now. I have gone through, open n closed the cartridge door, did a hard reset n shut down the printer, unplugged the back and waited for 30 sec and still have this open door message. This is a brand new printer. I dont understand what the issue is.
12-13-2019 03:15 PM
I have gone through your Post and I understand your concerns
Try updating the printer firmware and check if that helps
Please refer to this Link: https://support.hp.com/in-en/document/c02919168
Keep me posted
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
I Am An HP Employee