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‎07-17-2020 02:24 PM

HP Recommended
Product: HP envy

I have an HP envy and while I enjoy the no hassle printing I print more during the summer as we are all home.  My problem however is my monthly bill seems to surpass what my monthly pay is and I have noticed my printed work is duplicated if I run out of paper and have to add paper to printer or I have to leave and turn off my computer when I return the printing starts all over from the beginning as though HP does not realize where it left off and it starts all over again.  Do I need to pay for this problem as this is a HP issue and not mine?   

 

 

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3 REPLIES 3

‎07-17-2020 05:39 PM

HP Recommended

@logwang I understand this is to do with the HP Instant Ink plan? If yes, here's what you need to know & do:

here are a few things you may want to know about your HP Instant Ink account page before we get into the details of resolving your concern: Click here for FAQs.

  • Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  
  • It also helps you understand what state your cartridges are in based on HP's data,  
  • Any issues will be shown with its solution using a step by step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

 

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: Click here for more details on how to access the private messages on HP Forums

 

P.S: Welcome to HP Community 😉

 

We eagerly await your response,

Help us, help you.

And Take care.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
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‎07-17-2020 06:26 PM - last edited on ‎07-18-2020 03:56 PM by

HP Recommended

HP ENVY PHOTO 1755

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‎07-18-2020 04:04 PM

HP Recommended

@logwang It's not safe to share private information on public posts, which is why I request you to respond to my private message with the email ID and the account number of the HP Instant ink account.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
Was this reply helpful? Yes No
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