eBay shipping labels too big

[Ebayer]

My envoy 4520 arrived today. I set up mobile air printing from iPad to the printer. I printed a shipping label from eBay. This is my only use of the printer. It prints the label too big. I can't use it on my packages. It seems that I can't change any settings sizes to adjust so it will work for me. What can I do. There is no print preview in the mobile app. There is no resizing on the printer itself. How come the mobile version is so low tech. What product can I buy that will be able to fill my needs. I had an old epson that printed good but I want to print from my iPad. Easily. Thanks

[Rainbow23]

@Ebayer, welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you out.

I understand that you are unable to change the print settings while printing labels from your HP ENVY 4520 All-in-One Printer.

Don't worry as I have a few steps that should help fix this issue.

And here's the step by step guide for you in the link: Using the HP AiO Printer Remote App (Android & Apple)

Let me know how that works.
 

I hope you have a good day ahead.

[Ebayer]

I've installed it already, printed and is too big. The printer settings doesn't have an option to print smaller. It doesn't do it. I already know it doesn't. Is there a way for instance hooking up to a computer with the disk. and to go into the printers settings so everything that gets printed is printed out at let's say 80%? I need the label smaller it's a 4x6 label and some reason on the hp Mobil app it prints out at 4 1/4 and 6 3/4 inches. I have been printing these labels on a computer in a different printer and they print the correct size. Why does the app print them enlarged? And 2 pages. Thanks.

[Ebayer]

If there is another printer that has the option to redusce the size of printing so I can keep printing my eBay labels, that would also be an great solution thanks.

[Rainbow23]

@Ebayer, thank you for your reply, I'll be more than glad to help you.

I understand that the issue still persists after following the steps provided in the previous interaction.

You can connect your printer to any computer and print from there.

Please follow the link to install the drivers on your computer: http://hp.care/2hYSyap

Let me know if this works.

I hope you have a good day ahead.

[Ebayer]

I know I can print from a computer. I want to print shipping labels that are the correct size from the mobile app. Any help on that. Any way to adjust the printer to print smaller from the mobile app. If you don't know just say you don't know. Generic answers are not helping with my questions. Thanknyou

[Rainbow23 · Accepted solution]

@Ebayer, thank you for your reply, I'll be more than glad to help you.

I understand that the issue did not resolve after following the steps in the previous interaction.

As we have tried all the possible solutions for this issue, please contact phone support for further assistance at the link: www.hp.com/contacthp

I hope you have a good day ahead.