email from "donotreply@hpeprint.com " can't be verified by Gmail

[RSander]

When I get email from donotreply@hpeprint.com advising "Your print job has been received and prepared for printing" under the header appears:

"Gmail couldn’t verify that hpeprint.com actually sent this message (and not a spammer)."

This is on  incoming email from hpeprint.com; wouldn't HP authenticate their outgoing  emails?

This doesn't seem to have any affect on the ePrint.  The only consequence  is having to fish the hpeprint email out of the spam folder.

Thanks for any advice/suggestions

[Riddle_Decipher]

@RSander

Thank you for posting on HP Forums,

The Riddle_Decipher is at your service.

As I Understand Gmail isn't verifying or accepting hp ePrint as an authentic email,

I must let you know that this is an issue within Gmail settings and has nothing to do with HP or the HP ePrint app,

And support for Gmail isn't within the HP support boundaries,

That said, I'm going an extra mile to help you with this google support link, please click here for details.

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.

[Riddle_Decipher]

@RSander

We haven't heard from you,

This Post is with reference to the thread you had recently created at your friendly neighborhood (HP Forums),

I would like to know if the resolution I had provided worked for you?

Please reply back in your public post as the private message board is not always monitored

If you have any other queries, feel free to reply back to the Riddle_Decipher,

And Thank You for being a Valuable Member of our HP Family.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  

Have a great day!

Regards,

[CourVO]

OK, I'll pick up the thread on this since the original poster didn't answer you.

I have the same exact problem, only my email doesn't end up in spam, it returns to my usual email queue.

I've done a lot of research on this through Google, and there's a lot of esoteric verbiage about DKIM and SPF... can't this be resolved in another way that plain laypeople can understand?

Thanks,

Dave Courvoisier

Las Vegas

[The_Fossette]

Hi @CourVO

I review your post and I Understand Gmail isn't verifying or accepting hp ePrint as an authentic email.

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

I recommend you to follow the step 4 in the below article and check if it helps.

http://hp.care/2qoqmko

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!