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‎06-25-2014 08:48 AM - last edited on ‎03-07-2017 11:29 AM by HP Administrator

HP Recommended

Hello webegebe,

 

Please let me take a moment to say "Welcome" to the HP Forums.



                                              I hope you enjoy your experience!

I see that you are having an issue with losing connection over your WiFi.

 

I do have a few suggestions that we can try.

 

First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.

 

The next step we can go through troubleshoots when the Printer Does Not Maintain Wireless Connection.

 

 

Please feel free to write me back if you have any other questions or concerns.

 

Hope you have a Great Wednesday.

 

Cheers,     Smiley Very Happy

Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.


W a t e r b o y 71
I work on behalf of HP
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‎01-06-2015 02:12 PM

HP Recommended

My HP Deskjet D1530 is offline.  How do I get it back online.

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‎05-12-2015 06:16 PM

HP Recommended

I don;t know how to get my printer back online.

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‎05-13-2015 08:05 AM - last edited on ‎03-15-2017 11:32 AM by HP Administrator

HP Recommended

Hi Folks,

 

 

So I can better assist you, please respond with which Operating System you are running as well as the exact model number of the printer and I will be happy to help get the printers back on line.

Which Windows Operating System am I running?


Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?


How Do I Find My Model Number?

 

 

I look forward to hearing from you.

 

 

Cheers,  Smiley Very Happy

 

Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.


W a t e r b o y 71
I work on behalf of HP
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‎07-21-2015 11:07 AM

HP Recommended

I have a hp 1500 printer and having problem with it printing it did at first but not since i purchae printer package

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‎08-23-2015 04:29 PM

HP Recommended

I have windows 10 and a HP7525 printer.  When I installed windows 10 My printer went "OFFLINE"  Now I can not get it back online.  What do I need to do?

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‎08-24-2015 08:58 AM

HP Recommended

Hello v34026,

 

 

Thanks for providing the operating system on your computer as well as the printer model number.

 

Please click on the following link that deals with the 'Offline' Printer Status Message Displays (Windows 10).

 

If the troubleshooting does not help resolve your issue, I would then suggest contacting HP's Technical Support to see about further options for you. , : click here.

 

 

Thanks for your time.

 

 

Cheers,   :generic:

Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.


W a t e r b o y 71
I work on behalf of HP
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‎09-28-2015 07:59 AM

HP Recommended

I have tried rebooting both the printer and the router without success...the printer shows on my laptop but still says is offline so will not print for me...

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‎09-28-2015 08:18 AM - last edited on ‎03-15-2017 02:28 PM by HP Administrator

HP Recommended

Hello sandilea,

 

 

So I can better assist you, please respond with which Operating System you are running as well as the printer model.
Which Windows Operating System am I running?


Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?


How Do I Find My Model Number?

 

Thank you,    Smiley Happy

Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.


W a t e r b o y 71
I work on behalf of HP
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‎09-28-2015 05:12 PM

HP Recommended
I have recently upgraded to Window 10 but have not had any trouble printing til today...I have a Brother's MFC-795CW PRINTER
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