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‎02-04-2018 11:36 AM

HP Recommended
Operating System: iOS
Hello all

I have a HP envy 4500 series printer - for some reason it’s not picking up my iPads or iPhones. iOS 11.25 since the recent updates to apple products it’s not locating the printer. It’s all connected to the Wi-fi can print off my Mac but not iPads or iPhones. Have tried as much as possible including resetting the printer. Any help would be great
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5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-04-2018 12:09 PM

HP Recommended
@normrees1810 wrote:

Thanks I'll give it a try now. Strange thing its been working fine for last 2 years.

@normrees1810

 

Did you run iOS upgrade recently ? This is known problem, the following fix may help

 

    https://appletoolbox.com/2012/07/airprint-not-working-fix-for-no-airprint-printers-found-on-ipad-ipo...

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

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6 REPLIES 6

‎02-04-2018 11:57 AM

HP Recommended

@normrees1810

 

Please use Apple Store to install HP Smart app on your phone and tablet and use this app to print.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎02-04-2018 11:59 AM

HP Recommended

Thanks I'll give it a try now. Strange thing its been working fine for last 2 years.

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‎02-04-2018 12:09 PM

HP Recommended
@normrees1810 wrote:

Thanks I'll give it a try now. Strange thing its been working fine for last 2 years.

@normrees1810

 

Did you run iOS upgrade recently ? This is known problem, the following fix may help

 

    https://appletoolbox.com/2012/07/airprint-not-working-fix-for-no-airprint-printers-found-on-ipad-ipo...

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎02-04-2018 12:19 PM

HP Recommended

The app had done the trick - thanks 

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‎12-30-2019 08:44 AM

HP Recommended

Did this, but it’s not connecting though it shows the printer is there.

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‎12-30-2019 12:09 PM

HP Recommended

@Deanril

 

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue.
To be more helpful with your post, you can add key information if you desire:
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• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
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