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normrees1810
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iPad iPhone printing can’t find airdrop printer

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Hello all

I have a HP envy 4500 series printer - for some reason it’s not picking up my iPads or iPhones. iOS 11.25 since the recent updates to apple products it’s not locating the printer. It’s all connected to the Wi-fi can print off my Mac but not iPads or iPhones. Have tried as much as possible including resetting the printer. Any help would be great
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banhien
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@normrees1810 wrote:

Thanks I'll give it a try now. Strange thing its been working fine for last 2 years.


@normrees1810

 

Did you run iOS upgrade recently ? This is known problem, the following fix may help

 

    https://appletoolbox.com/2012/07/airprint-not-working-fix-for-no-airprint-printers-found-on-ipad-ipo...

 

Regards.

BH
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banhien
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@normrees1810

 

Please use Apple Store to install HP Smart app on your phone and tablet and use this app to print.

 

Regards.

BH
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normrees1810
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Thanks I'll give it a try now. Strange thing its been working fine for last 2 years.

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banhien
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@normrees1810 wrote:

Thanks I'll give it a try now. Strange thing its been working fine for last 2 years.


@normrees1810

 

Did you run iOS upgrade recently ? This is known problem, the following fix may help

 

    https://appletoolbox.com/2012/07/airprint-not-working-fix-for-no-airprint-printers-found-on-ipad-ipo...

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.



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normrees1810
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The app had done the trick - thanks 

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Deanril
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Did this, but it’s not connecting though it shows the printer is there.

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Cheron-Z
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@Deanril

 

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue.
To be more helpful with your post, you can add key information if you desire:
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about Community posting, please feel free to send me a private message!

Thank you

I work on behalf of HP
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