mail to xxx@hpeprint.com don't use 2 sided print

[ze10diez]

Hello,

HPEPRINT configuration is ok, test ok, Attachment well printed. I'm happy with mailto [edit]

However there is no solution for 2 sided print with that solution, of course the printer model can do it. It works with direct print at local home network.

How to configure the two sided with the [edit]solution ?

No way to configure it on HP smart website or I haven't found. Only the possibility to change the usage to Public/autorize or Block.

Printer is HP Color laserJet Pro MFP m281fd.

Best Regards,

Didier.

[Betty0610]

@ze10diez

Welcome to the HP Support Community.

By default, ePrint uses the following print settings.

• Print quality: Normal

• Print color: Full color

• Paper size for emails: Letter or A4

• Paper size for image attachments: 101.6 x 152.4 mm (4 x 6 in)

• Number of prints: 1

• Paper orientation: Identical to the original document

• 1-sided printing

From your account page, scroll down to ePrint Preferences, and then click ePrint Preferences, if necessary. Select the desired the print preferences.

• Print in color or monochrome

• Select plain or photo paper

• Enable 2-sided (duplex) printing

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[ze10diez]

Hello Betty0610,

 First of all thank you having taken tie to answer to my question, I really appreciate.

As you can see in my HPsmart Connection, there is no preferences at the bottom, I've zoom in to et all the pages, masking the printer email, because it's configured as public today.

Let me know if I don't look in the correct place.

My first thought was my printer isn't compatible with thoses preferences but technically it seems to me strange.

Please, try to continue to help me, I will be really happy.

Best regards,

Didier.

[Betty0610]

Let;s try a firmware upgrade: https://support.hp.com/in-en/document/c02919168

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[ze10diez]

Hello Betty0610,

 When I received my printer, some month ago, I did an update from myprinter. It got a new firmware 20190419 installed.

 Today I looked from the printer itself, no more update.

 I looked into the website, through the link you sent, and took the firmeware for this printer and windows 10 64bits, I got the 20190716 firmware.

 Then it's a newer one from the website. I installed it from windows 10 64bits through the local network.

 the update was ok. I print the config, before and after the upgrade.

I always have this screen:

What can I do next ?

Best regards,

Didier.

[Betty0610]

I'm afraid that your Printer is not compatible with two sided ePrint then.

I hope this answers your question. Let me know if you need any further assistance. 

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[ze10diez]

Hi Betty,

I will try to contact the HP  support in France. I let the post open if I get something.

Thank you a lot for your time.

Didier.

Take care.

[Betty0610]

Sure, do keep us posted 🙂