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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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- Re: my printer will make a copy but not print from computer ...
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02-22-2021 06:40 AM
HP laser jet pro MFP M-31
Solved! Go to Solution.
Accepted Solutions
02-25-2021 08:15 AM
I reviewed your post and I understand that you are unable to print from your computer.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you remove the printer from the computer and then download and install the printer driver from the below link and check whether the issue is resolved.
https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
Stay Home – Stay Safe
The_Fossette
I am an HP Employee
02-25-2021 08:15 AM
I reviewed your post and I understand that you are unable to print from your computer.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you remove the printer from the computer and then download and install the printer driver from the below link and check whether the issue is resolved.
https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
Stay Home – Stay Safe
The_Fossette
I am an HP Employee
02-28-2021 08:55 AM
I'm sorry I had not seen your response until today. I was very excited to be able to try this to fix the problem. I had not tried to print anything since I sent my question to you. When I opened up printer/scanner in system preferences to remove the printer per you instructions....I clicked on the printer name (which had an orange dot next to its name) - and the dot changed to green! Thinking this might be a good sign I tried to print a document.... and it WORKED!!! I don't understand why but couldn't be happier!! I will keep the directions you sent for future use in case it happens again. Thank you!!!
03-02-2021 11:06 AM
Perfect, I am really glad to hear that!
If any other questions arise, please feel free to write back to me.
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
Stay Home – Stay Safe
The_Fossette
I am an HP Employee
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