cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
Jann5
New member
2 1 0 0
Message 1 of 4
258
Flag Post

Solved!

my printer will make a copy but not print from computer because it says to load paper

HP Recommended
HP Laser Jet Pro MFP M-31
macOS 10.15 Catalina

HP laser jet pro MFP M-31

1 ACCEPTED SOLUTION

Accepted Solutions
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,169
Message 2 of 4
Flag Post
HP Recommended

 

@Jann5

 

I reviewed your post and I understand that you are unable to print from your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you remove the printer from the computer and then download and install the printer driver from the below link and check whether the issue is resolved.

 

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,169
Message 2 of 4
Flag Post
HP Recommended

 

@Jann5

 

I reviewed your post and I understand that you are unable to print from your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you remove the printer from the computer and then download and install the printer driver from the below link and check whether the issue is resolved.

 

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Jann5
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

I'm sorry I had not seen your response until today.   I was very excited to be able to try this to fix the problem.     I had not tried to print anything since I sent my question to you.  When I opened up printer/scanner in system preferences to remove the printer per you instructions....I clicked on the printer name (which had an orange dot next to its name) - and the dot changed to green!   Thinking this might be a good sign I tried to print a document.... and it WORKED!!!    I don't understand why but couldn't be happier!!   I will keep the directions you sent for future use in case it happens again.   Thank you!!!

 

 

Was this reply helpful? Yes No
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,169
Message 4 of 4
Flag Post
HP Recommended

@Jann5

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation