Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

office jet pro 9015 printer will not print half of the time

HP Recommended
HP office jet pro 9015
Microsoft Windows 10 (64-bit)

My HP office jet pro frequently stalls on hold in the queue and shows an "offline" error code.  My only solution that works most - but not all of the time - is to turn it off and then back on again - wasting valuable time.  I have had the printer temporarily "fixed" by Geek squad over dozens times by updating the drivers.  But a couple of weeks later it wont print again.  Also, this problem has followed me through 3 printers of the same type i.e. hp office jet pro 9015. 


Level 16
Level 16
32,050 31,755 2,925 10,673
Message 2 of 2
Flag Post
HP Recommended





If you have installation, offline, or port issues, assign a TCP/IP port for the printer.



  1. How-to “Create TCP Port” Contributed by greenturtle

Create TCP IP port

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel, from Devices and Printers, right click the printer and left click Printer Properties, select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.

This video resource will show you how to do it:
Create & Use TCP IP port

Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)




Consider assigning a static IP address to the printer.


Printer is Offline (Windows)



and / or


Try the Doctor - this version:


Information / version file




Reference and Resources – (More) Places to find help, solve problems, and learn how to use your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9015 All-in-One Printer


Thank you for participating in the HP Community Forum.

We are a world community of volunteers dedicated to supporting HP technology



0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation