printer envy4520 ink issue but no error detected

[isabelbourez]

I have a envy 4520 printer , I did all the troubleshooting , diagnostic says all good but when I try to copy a file or pic from my iphone or with computer app windows , the printing start but there is barely any ink on it.  

[Jay_G24]

Hi @isabelbourez

Welcome to the HP Support Community. I'd be happy to assist you

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

What are the ink level on the cartridges ?

What application are you printing from?

Does the stand alone copy print out the same way?

Check the print settings for your print job in Windows 

1. In the software application you are trying to print from, click File, and then click Print.

   The Print window opens.

2. Open the Properties dialog box.

   Depending on the software application, the button might be Properties, Options, Printer Setup, Printer, or Preferences.

3. Depending on your print job, you might consider modifying the following settings:

   • Paper Type: If you are printing on photo paper, select the type of photo paper you are attempting to print on.

   • Print Quality: If you are dissatisfied with the quality of your printouts, increase the print quality. To print more quickly, decrease the print quality. These options typically include Best, Normal, and Draft modes.

   • Paper Size: If you are printing on a different size of paper than you normally print on, select the correct paper size.

   • Black and White: If you want to print in black and white only, select the grayscale option.

4. After selecting the print settings, click OK to apply the settings, and then click Print.

Refer to Print quality  and Print Driver Settings Guide

Hope this helps! Keep me posted. 

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