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‎02-26-2021 08:26 PM - edited ‎02-26-2021 08:29 PM

HP Recommended
Product: HP Color LaserJet MFP M283cdw
Operating System: Microsoft Windows 10 (64-bit)

Trying to register my printer with HP smart (hpconnected.com), and got error "Request failed with status code 500". The printer IS connected to the internet, so it's NOT an internet issue. So I entered my claim code, and hit "Add", and I always get this error msg.

 

Screenshot 2021-02-26 192834.jpg

Category:
88 people had the same question
3 REPLIES 3

‎04-04-2021 11:20 AM

HP Recommended

@hyshen, Welcome to HP Support Community!

 

Have you tried using a different browser? If no, kindly check and let me know 🙂

 

Thanks!

TEJ1602
I am an HP Employee

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‎04-04-2021 02:09 PM

HP Recommended

Yes, since I'm a computer guy and working in hi-tech industry in Silicon Valley. I tried all things.

3 people found this reply helpful
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‎04-04-2021 02:45 PM - last edited on ‎02-11-2022 11:11 AM by Retired

HP Recommended

Folks I fixed it by following https://support.hp.com/us-en/drivers

what you need to do is: remove and then re-enable Web Services, wait a minute and try again. Note there will be a NEW claim code. Use that one and forget about the original claim code.

10 people found this reply helpful
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