"Request failed with status code 500" after entering claim code

[hyshen]

Trying to register my printer with HP smart (hpconnected.com), and got error "Request failed with status code 500". The printer IS connected to the internet, so it's NOT an internet issue. So I entered my claim code, and hit "Add", and I always get this error msg.

[TEJ1602]

@hyshen, Welcome to HP Support Community!

Have you tried using a different browser? If no, kindly check and let me know 🙂

Thanks!

[hyshen]

Yes, since I'm a computer guy and working in hi-tech industry in Silicon Valley. I tried all things.

[hyshen]

Folks I fixed it by following https://support.hp.com/us-en/document/c03550536:

what you need to do is: remove and then re-enable Web Services, wait a minute and try again. Note there will be a NEW claim code. Use that one and forget about the original claim code.