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JBarrecca
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Message 2 of 6
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want to download old version of Smart print app

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That just gets you to another app, Hammermill which isn't hp smart app or even close.  Still not getting the old, or new whatever will get the HP smart app. Someone must know how to get the hp smart app back after rebooting your phone and reinstalling. It's just a reinstall. Just had the app a minute ago and now I need it back.   😞

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JBarrecca
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I  had to reboot my Android smartphone, went to play store to reinstall my apps, and HP smart app will not load back in my phone. I'm getting a msg saying app isn't compatible with my device. Which I just had the HP Smart App 3 minutes b4 rebooting. I Really need this app. I use it for everything. Please help

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JBarrecca
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It isn't solved. Please revise that check mark under solved. Thank you

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TEJ1602
HP Support Agent
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Message 4 of 6
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@JBarrecca, Welcome to HP Support Community!

 

To provide you with an accurate solution, I would like to know the following-

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Are you trying to install the HP Smart App on your computer or a mobile device?

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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JBarrecca
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To:  TEJ1602

Using my mobile device as stated.

Device: Samsung:

Galaxy J3 (2016)

Model: SM-J320P

Android Version: 5.1.1

Printer model :

HP Officejet Pro 8600

print|fax|scan|copy|web

Need anything else?

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TEJ1602
HP Support Agent
HP Support Agent
18,719 18,696 1,532 1,507
Message 6 of 6
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@JBarrecca

 

Thanks for waiting.

 

HP Smart is not compatible with your android 5.1.1

Your mobile device should have android 6 or above to use the HP Smart App.

 

Thanks for understanding!

 

Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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