www.hp.com/go/tools

[SunnyHobbs]

When I am online I cannot print.  Sometimes it says server cannot be found.  Sometimes if I fiddle around with it it will print a couple of pages but then goes back to not printing at all.  I have no problem with being online but it just wont print whatever I type.  This is a brand new printer I bought 1-21-15.  Help!

[Aardvark1]

Hello @SunnyHobbs ,

Welcome to the HP forum.

I understand that you are having issues printing when you are online. I would like to help.

If you are printing over your local network, you should not be getting any server errors.

The only time a server would be involved is if you are ePrinting.

If I could please have a little more detail.

What browser you are using when online?

Are you using a VPN (virtual private network)?

Are you using the 4630 drivers to print, or the ePrint software? 

[antny1576]

my printer is looping on the setting screen and can't get out of this screen  allso can not connect the computer . was running fine  as of march 2016 when i connected it need my printer.  still using the factory ink

[bbeck1]

Me too!   Is there no help for this issue?

[Cheron-Z]

@bbeck1

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking  here To be more helpful with your post, you can add key information if you desire:
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you