ellesyholohan Honor Student
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Pavilion 15-aw065sa
Microsoft Windows 10 (32-bit)

Every time I play a video or a song on my laptop the volume starts off grand and then slowly starts to decrease and decrease until its nearly mute, its very annoying. It doesnt matter what volume I start off at on either the video itself or the speakers, it just turns itself down. Any help would be appreciated!

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Hi @ellesyholohan

 

Welcome to the HP Forums! 

 

I noticed your post on how your Audio is turning down by itself with your HP Pavilion 15-aw065sa Notebook. I am happy to help! 

 

Please try the troubleshooting steps within this guide, No Sound from Speakers (Windows 10). (Even though the guide title may not match your issue, I think these steps will help.) 

 

Remember to please return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

 

Hope this post helps! :)

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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Hi, 

 

Does it happen the same way with the headphones on?

If the issues persisits, you can try to uninstall the audio driver and re-install it from the HP website.

 

Hope this helps.

Thank you,

Sindu 

 

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ellesyholohan Honor Student
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Hi, thanks for the help! The volume is working properly now but I think the sound quality has disimproved as a result. However it could just be the laptop, I haven't really used the speakers properly without issue before this.

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Advisory: HP EliteBook Revolve 810 G3 Tablet - WWAN Not Working in Windows 7 after Start Up or Restart

NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2016-09-19

Last Updated: 2016-09-20

DESCRIPTION

The computer fails to detect wireless wide area network (WWAN) module after a restart or power on. This occurs intermittently in Windows 7 environments with older versions of the WWAN driver.

SCOPE

Information in this document applies to the following:

Configuration:

  • HP lt4211 WWAN module
  • WWAN driver version 1.1.0.77 or lower

Computer:

  • HP EliteBook Revolve 810 G3 Tablet

Operating System:

  • Microsoft Windows 7

RESOLUTION

Update the HP lt4211 Gobi 4G Drivers to version 1.1.0.84 or later:

http://h20564.www2.hp.com/hpsc/swd/public/readIndex?

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HP Notebook PCs - No Sound or Distorted Sound from Speakers (Windows 10)

This document applies to HP and Compaq notebook computers with Windows 10.

Follow the steps in this document to resolve audio issues on your computer if there is no sound coming from the speakers, or if the sound is muffled, intermittent, crackling/popping, or otherwise distorted.

If you are having sound problems on a notebook with Beats Audio, refer to the applicable section under Audio problems on specific notebook models and configurations .

Try this first: Update the audio driver using Device Manager

Make sure the audio device is enabled and then update the audio driver using Device Manager as follows:

  1. In Windows, search for and open Device Manager.
  2. Double-click Sound, video and game controllers.
  3. If a sound device is listed with a down arrow , the device is disabled. Right-click the sound device name and select Enable to re-enable the device.

Figure 1: Enabling a disabled sound device

  1. With the sound device enabled, right-click the sound device and select Update Driver Software.

Figure 2: Update Driver Software selection in Device Manager

  1. Click Search automatically for updated driver software.

Figure 3: How do you want to search for driver software

  1. Windows checks for and installs any updated drivers found. The window displays whether the computer already has the latest available driver or if Windows was able to successfully update the audio driver.

Figure 4: The best driver is already installed

  1. If a window opens asking you to restart the computer, restart the computer.
  2. Test for sound. If you cannot find a driver or the audio problem persists after using Device Manager, continue to the next section.

Step 1: Perform a hard reset

Try a hard reset to resolve audio issues on your notebook. For instructions, see Performing a Hard Reset .

If the hard reset did not resolve the audio issue, continue to the next step.

Step 2: Test external speakers or headphones

If you are using external speakers, they might be faulty. Try using another set of speakers, or a pair of headphones, with your computer. If the second set of speakers or headphones produces sound without problems, the first set of speakers is faulty.

If the same audio problems are present in both pairs of speakers or headphones, continue to the next step.

Step 3: Using the troubleshooting tool in Windows

The audio troubleshooting tool in Windows can automatically fix common audio recording and audio playback problems with your computer. Run the troubleshooting tool using the following steps:

  1. In Windows, type find and fix audio into Search.
  2. Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.
  3. Click Next.
  4. Select the device you want to troubleshoot and click Next.
  5. Wait while the troubleshooter detects problems and makes changes.

Figure 5: Detecting problems

  1. When the troubleshooter is done, the Troubleshooting has completed page is displayed, listing any problems found and what changes were made to the computer.

NOTE: For detailed information about the troubleshooting, click View detailed information in the troubleshooter window.

Click Close.

Figure 6: Troubleshooting completed

  1. If a recommended action is displayed, select Apply this fix, or Skip this step to continue to search for other problems.

If the audio problem has not been resolved, continue to the next step.

Step 4: Setting speakers as the default audio device

After using the troubleshooting tool, return the system speakers to the default mode:

  1. In Windows, type sounds into Search. Select Change system sounds in the Search results.
  2. In the Sound window, from the Playback tab, select your playback device, then click the Set Default button. If only one Playback Device is listed, it is set to default automatically.
  3. With the default Playback Device selected, click the Configure button.

Figure 7: Set the default device (your list of speakers might be different)

  1. Click your speaker setup in Audio channels.
  2. Click the Test button to send sound to each speaker, or click an individual speaker to send sound to it.

Figure 8: Test Speakers

  1. If sound is heard correctly from each speaker, you are finished.Test for sound. If sound problems persist, continue to the next step.
  2. If sound is missing from all or one of the speakers, or if the configuration type was changed, continue with speaker setup by clicking Next. Follow the on-screen instructions to complete the speaker setup.

Step 5: Updating the audio driver

An updated audio driver might resolve the problem if the computer is experiencing sound problems after upgrading the operating system, or the computer is experiencing sound problems in a particular software program. Try the following options in the order presented.

Update the audio driver from the HP website

  1. Go to the HP Software download page .
  2. Search for your model number. For example, p6230f or 600-1050uk.
  3. Select the version of Windows the computer is using.
  4. Click the Driver - Audio link.
  5. If an update is available from HP, follow the instructions on the download page to download the driver and install it.
  6. Test for sound after installing the software. If an audio update is not available or the audio problem persists after the update, continue to the next section.

Updating the audio driver with HP Support Assistant

Use the steps in this section to update the audio driver with HP Support Assistant.

NOTE: Before using the HP Support Assistant, be sure you are using the latest version. If you do not have the latest version, or you are experiencing problems with HP Support Assistant, see Download HP Support Assistant .

  1. In Windows, search for and open HP Support Assistant.
  2. From the My devices screen, select Updates.

Figure 9: Clicking Updates

  1. Select Check for updates and messages.

Figure 10: Check for updates and messages

  1. Search for an audio driver update from the list. Next to the audio driver update, if available, select the Install now icon ().

Figure 11: Available updates

  1. Test for sound after updating the audio driver. If an audio update is not available or the audio problem persists after the update, continue to the next section.

Downloading drivers from audio technology providers (desktop computers)

If you cannot find a driver from the HP website or HP Support Assistant, download and install an updated audio driver package from the audio technology provider.

Your computer probably uses Realtek Audio Codec or Creative Audigy software. Download and install audio drivers from one of the following sites:

Test for sound. If no drivers could be found and installed or the audio problem persists after the update, continue to the next step.

Step 6: Restore or reset your computer

If you have tried the troubleshooting steps and your sound is still not working properly, try restoring your computer. Computers that had functioning sound in the past can be restored back to that point. Use the steps in HP PCs - Using Microsoft System Restore (Windows 10, 8) to restore all the system files back to a time when the sound was working properly.

Alternatively, reinstall the operating system by performing a push-button reset. For instructions, see HP PCs - Microsoft Push-Button Reset (Windows 10) .

Step 7: Perform an HP System Recovery

If the steps in this document did not resolve the audio problems on your computer, perform an HP System Recovery. For instructions, see HP PCs - Performing an HP System Recovery (Windows 10) .

Audio problems on specific notebook models and configurations

If one of the following sections describes your computer, refer to the instructions in that section to resolve audio problems.

Notebooks with Beats Audio

Before upgrading to Windows 10 on a computer with Beats Audio, consider that the necessary IDT drivers might not be available for your computer model. Upgrading to Windows 10 without a compatible driver for Beats Audio can cause one or more of the following symptoms:

  • A red X displays on the IDT icon in the system tray.
  • Stereo Mix does not work and you are unable to record audio played on the computer.
  • The DTS or Beats interface for customizing EQs does not work. You must uninstall the DTS or Beats audio applications from Control Panel, under Programs and Features.
  • The DTS or Beats application does not install on the computer.
  • The communication headphones feature does not work.
  • You are unable to choose the playback source for Skype, or play music.
  • There is an audible noise when recording audio through the line-in jack on a docking station.
  • The Function key does not work.

To resolve these issues, install a Microsoft audio driver for Windows 10 using the following steps:

NOTE: Beats Audio functionality will be lost if you uninstall the IDT driver and install a generic audio driver. If you choose to keep the IDT driver, Beats functionality will remain, and the problematic symptoms will persist.

  1. In Windows, search for and open Device Manager.
  2. Double-click Sound, video and game controllers.
  3. Right-click the IDT High Definition Audio device and select Update Driver Software.

Figure 12: Update Driver Software selection in Device Manager

  1. Click Search automatically for updated driver software.

Figure 13: How do you want to search for driver software

  1. Windows checks for and installs any updated drivers found. The window displays whether the computer already has the latest available driver or if Windows was able to successfully update the audio driver.

Figure 14: The best driver is already installed

  1. If a window opens asking you to restart the computer, restart the computer.
  2. Test for sound. If the audio problem persists after replacing the driver, use the other steps in this document to troubleshoot.
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HP Notebook PCs - No Sound from Speakers (Windows 8)

No Sound from speakers after installing Update KB2962407

Before troubleshooting

Troubleshooting steps

Restore your computer

This document applies to HP and Compaq notebook computers with Windows 8.

The steps in this document describe how to troubleshoot and resolve many problems when there is no sound coming from the speakers. If you have installed Microsoft Update KB2962407, proceed to the next section, No Sound from Speakers after Update KB2962407. If you have not installed the update, go to the Troubleshooting steps section and follow the steps in order.

No Sound from speakers after installing Update KB2962407

Microsoft has confirmed that after installing update KB2962407, the sound might not work on some Windows 8 computers. There are two options to resolve the issue.

  • Upgrade to Windows 8.1: Upgrading to Windows 8.1 resolves the issue and is the preferred method to correct the issue.
  • Reinstall Update KB 2962407: Microsoft has made changes to the update and it is available to install again as an Optional Update. Installing the new, optional update restores the sound capability of the computer.

top

Before troubleshooting

Try these fixes before using the troubleshooting steps.

Test external speakers

If you are using external speakers, they might be faulty. Try using another set of speakers with your computer. If the second set of speakers produces sound without problems, the first set of speakers is faulty.

Perform a hard reset

To perform a hard reset, see Performing a Hard Reset .

top

Troubleshooting steps

If update KB2692407 has not been installed on the computer, use the following steps to find and resolve the issue with the sound.

Step 1: Use the troubleshooting tool in Windows

The troubleshooting tool in Windows can automatically fix common problems with your computer, such as audio recording. Although it might not fix every problem, it is useful to run the troubleshooting tool first before you manually correct problems.

To open the troubleshooting tool:

  1. In Windows, type find and fix audio into Search.
  2. Select Find and fix audio playback problems or Find and fix audio recording problems in the Search results.

Figure 1: Recording Audio troubleshooting screen

Figure 2: Playing Audio troubleshooting screen

  1. Click Next.

Troubleshoot audio recording or audio playback

  1. Select the device you want to troubleshoot and click Next.
  2. Wait while the troubleshooter detects problems and makes changes.

Figure 3: Detecting problems

  1. When the troubleshooter is done, the Troubleshooting has completed page is displayed, listing any problems found and what changes were made to the computer.

NOTE: For detailed information about the troubleshooting, click View detailed information.

Click Close.

Figure 4: Troubleshooting completed

If a recommended action is displayed, select Apply this fix or Skip this step to continue to search for other problems. If your problem has not been resolved, continue manual troubleshooting using the rest of this document.

Step 2: Set the speakers as the default audio device

After using the troubleshooting tool, return the system speakers to the default mode:

  1. In Windows, type sounds into Search. Select Change system sounds in the Search results.
  2. In the Sound window, from the Playback tab, select your playback device, then click the Set Default button. If only one Playback Device is listed, it is set to default automatically.
  3. With the default Playback Device selected, click the Configure button.

Figure 5: Set the default device (your list of speakers might be different)

  1. Click your speaker setup in Audio channels.
  2. Click the Test button to send sound to each speaker, or click an individual speaker to send sound to it.

Figure 6: Test Speakers

  1. If sound is heard correctly from each speaker, you are finished.Test for sound. If sound problems continue, go to the next step.
  2. If sound is missing from all or one of the speakers, or if the configuration type was changed, continue with speaker setup by clicking Next. Follow the on-screen instructions to complete the speaker setup.

Step 3: Update the audio driver

An updated audio driver might resolve the problem if the computer is experiencing sound problems after upgrading the operating system, or the computer is experiencing sound problems in a particular software program. Try the following options in the order presented.

Update the audio driver with HP Support Assistant

Use the steps in this section to update the audio driver with HP Support Assistant.

NOTE: Before using the HP Support Assistant, be sure you are using the latest version. If you do not have the latest version, or you are experiencing problems with HP Support Assistant, see Download HP Support Assistant .

  1. In Windows, search for and open HP Support Assistant.
  2. From the My devices screen, select Updates.

Figure 7: Clicking Updates

  1. Select Check for updates and messages.

Figure 8: Check for updates and messages

  1. Search for an audio driver update from the list. Next to the audio driver update, if available, select the Install now icon ().

Figure 9: Available updates

  1. Test for sound after updating the audio driver. If an audio update is not available or the audio problem persists after the update, continue to the next section.

Update the audio driver from the HP website

  1. Go to the HP Software download page .
  2. If you are presented with a page to enter your model number, enter your model number. For example, p6230f or 600-1050uk.
  3. Select the version of Windows the computer is using.
  4. Click the Driver - Audio link.
  5. If an update is available from HP, follow the instructions on the download page to download the driver and install it.
  6. Test for sound after installing the software. If an audio update is not available or the audio problem persists after the update, continue to the next section.

Update the audio driver using Device Manager

Update the audio driver using Device Manager as follows:

  1. In Windows, search for and open Device Manager.
  2. Double-click Sound, video and game controllers.
  3. Right-click the name of the audio device listed under Sound, video and game controllers.
  4. Select Update Driver Software.

Figure 10: Update Driver Software selection in Device Manager

  1. Click Search automatically for updated driver software.

Figure 11: How do you want to search for driver software

  1. Windows checks for and installs any updated drivers found. The window displays whether the computer already has the latest available driver or if Windows was able to successfully update the audio driver.

Figure 12: The best driver is already installed

  1. If a window opens asking you to restart the computer, restart the computer.
  2. Test for sound. If you cannot find a driver or the audio problem persists after using Device Manager, continue to the next section.

Download drivers from audio technology providers

If you cannot find a driver from HP or Device Manager, download and install an updated audio driver package from the audio technology provider using the following steps.

  1. Your computer probably uses Realtek Audio Codec or Creative Audigy software. Download and install audio drivers from one of the following sites:
  2. Test for sound. If sound problems persist or no drivers could be found and installed, continue to the next step.

Step 4: Check Device Manager to troubleshoot audio problems

If you cannot hear sound from the speakers, check Device Manager to determine the state of the sound hardware.

  1. In Windows, search for and open Device Manager.
  2. Double-click Sound, video and game controllers.
  3. Do the following, depending on what is displayed:
    • If a sound device is listed with a down arrow , the device is disabled. Right-click the sound device name and select Enable to re-enable the device.

Figure 13: Enabling a disabled sound device

    • If a sound device is listed, right-click the device name and select Properties to view more helpful troubleshooting information in the Device Status window. If Device Status shows the device is working correctly, the problem is probably related to sound settings, the speakers, or the cables.

Step 5: Run the Audio test from the HP PC Hardware Diagnostics (UEFI)

The Hardware Diagnostics Audio Playback Test checks your system to make sure the audio device is functioning properly and tests the functionality of the audio subsystem, including audio controllers and codecs.

NOTE: HP occasionally makes updates to its HP PC Hardware Diagnostics (UEFI) environment. To download the latest version, go to the HP Hardware Diagnostics website. For more information about installing and using the HP PC Hardware Diagnostic tests, see Testing for Hardware Failures .

Use the following steps to run the HP PC Hardware Diagnostics (UEFI) Audio Test. During the test, a few music notes are played in sequence and then repeated. This test takes 1 minute to complete for each audio output port.

  1. Hold the power button for at least five seconds to turn off the computer.
  2. Turn on the computer and immediately press the F2 key repeatedly, about once every second.
  3. The HP PC Hardware Diagnostics (UEFI) main menu is displayed. Click Component Tests.

Figure 14: HP PC Hardware Diagnostics (UEFI) main menu

  1. The Component Tests menu displays. Click Audio.

Figure 15: Component Test menu with Audio selected

  1. Click Run once to start the test.

Figure 16: Audio Playback Test

  1. Select Speaker to begin the test.

Figure 17: Testing the Speaker

  1. During the test, a few music notes will be played in sequence and repeatedly. Listen carefully and select the number of notes you hear in the sequence. If you enter a tone number incorrectly, run the test again. If you hear nothing, select No sound.

NOTE: Some HP models have a Volume control in the test window. Make sure you increase the volume level before you make a music tone selection.

Figure 18: Entering the number of notes

  1. When the Audio Test is complete, the results are displayed on the screen.If the audio fails the tests, a failure ID will be provided. Write down the information so you have it available when you contact HP Customer Support. The information is also available in the Test Logs, on the Diagnostics UEFI main page.
  2. If the audio test passes, return to the Main menu to exit and restart the computer.

Figure 19: Audio test results

Restore your computer

If you have tried the troubleshooting steps and your sound is still not working properly, try restoring your computer. Computers that had functioning sound in the past can be restored back to that point. Use HP Recovery Manager to restore all the system files back to a time when the sound was working properly.

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ellesyholohan Honor Student
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I followed the replies given down below, and it did seem to work for a while, but everytime I update the laptop the problem comes back. I've tried using applying the same thing I did the first time but it isn't working. 

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