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- Re: Firmware update caused loss of Youtube audio
Create an account on the HP Community to personalize your profile and ask a question
01-30-2023 06:00 PM
Hello @t75drb1
(1) Enter BIOS
How to open the BIOS on your HP computer | @HPSupport
(2) Make sure that the following options are checked
Advanced -> Build-In Device Options
[x] Audio Device
[x] Integrated Microphone
[x] Internal Speakers
[x] Headphone Output
(3) Exit BIOS
Main -> Save Changes and Exit
(4) Please report back
01-30-2023 10:53 PM
Hello @t75drb1
(1) Download and install / update
HP PC Hardware Diagnostics UEFI | 8.9.0.0 Rev.A | 65.7 MB | Nov 30, 2022 |
(2) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)
--- Perform Component Tests > Audio:
------ Audio Playback Test
------ Microphone Record Test
https://support.hp.com/us-en/document/ish_2854458-2733239-16
See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>
See how it works:
https://www.youtube.com/watch?v=14GKIpGPNRM
(3) Please report your results ( error messages, take pictures )
( if serial number, device id, UUID, System Board CT Number is displayed, please blur ) ! ! !
02-02-2023 09:32 AM
Hello: HP PC Hardware Diagnostics UEFI 8.9.0.0 Rev.A was successfully installed. Using the HP PC Hardware Diagnostics UEFI (at startup) the Audio Playback and Microphone Record tests were successful. Through Google and Youtube there was no audio from the video Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | @HPSupport. Just to check through Microsoft Edge and Youtube there is audio from the same video Best regards
02-02-2023 06:38 PM
Hello and EUREKA: We have Youtube audio through Google Chrome. I did the following
Google Chrome à Settings à Privacy and Security à Customized Behaviors à in the Sites Allow to Play Sound category is https://www.youtube.com/443 . Select the Play Caret. Scroll through the multiple Permissions until you find Sound. Changed Sound from Mute to Sound and there now is Youtube audio through Google Chrome. You solved the problem and this problem can be closed as resolved. Thank you and Best regards
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