Firmware update caused loss of Youtube audio

[t75drb1]

Hi: Youtube audio was lost through Google Chrome.  I am using a HP OMEN 17 laptop Windows 11.  HP Firmware 15.37.0.0 (10-27-22) and now HP Firmware 15.38.0.0 (11-28-22) has been installed.  Youtube audio was lost with 15.37.0.0 when Youtube is accessed from Google Chrome.  Youtube audio works fine through Microsoft Edge.

All software and drives are current.

Any suggestions on how to resolve the Chrome/Youtube audio problem ?  Thank you and best regards

[ub6424]

Hello @t75drb1 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we continue ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Audio inputs and outputs>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results

[t75drb1]

[t75drb1]

[ub6424]

Hello @t75drb1 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Visit --->>> Intel Wi-Fi Site

- Download and install WiFi-22.180.0-Driver64-Win10-Win11.exe

(3) Visit --->>> Intel Bluetooth Site

- Download and install BT-22.180.0-32-64UWD-Win10-Win11.exe

(4) Start Windows <device manager>

- Right click and uninstall devices

(5) Restart Windows

(6) Test Google Chrome <audio>

- if it fails uninstall/reinstall Google Chrome

(7) Please report back

[t75drb1]

Hi: sorry to say no audio.  Will you consider the option to send me HP Firmware 15.36.0.0 ?  After the 10-27-22 move to 15.37.0.0 the OMEN did not have a fall back option.  I would like to try to install 15.36.0.0.  Best regards

[ub6424]

Hello @t75drb1 

(1) Download Microsoft .CAB file

HP Inc. - Firmware - 15.36.0.0

(2) Unzip .CAB file using 7-Zip

(3) Open Windows <device manager>

- Update HP Firmware device and navigate to directory containing the extracted .INF file

(4) Reboot Windows

(5) Please report back

[t75drb1]

Hi:  Device Manager-->Firmware-->Update Driver responds with Best Driver is already Installed.  Reference Print Screen..  Best Regards

[t75drb1]

Hello: I found 15.36.0.0

(1) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.36 Rev.A

31.9 MB

May 9, 2022

Download

on this post 8412494.  

https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/downloads/td-p/8412494

I would like to try to do the HP BIOS Update with a flash drive.  Do you have any concerns or alternative suggestions ?  Please let me know your ideas then I will make the update.  Best regards

[ub6424]

Hello @t75drb1 

(1) Roll back driver

(2) Downgrade of HP BIOS is not possible

(3) Restart Windows

(4) Please report back