Intel Array Microphone does not work

[vaidyai]

Internal microphone will not work.  Have tried the following:

1.  Hard reset.

2.  Bios and driver updates.

3.  Deleting the Microphone Array and reinstalling.

4.  HP Support Assistant (speaker and microphone hardware problem detected)!!

For a fairly expensive laptop, this is horrible support from HP according to the numerous other owners with the same problem.

[Riddle_Decipher]

@vaidyai I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Thank you for visiting the HP Support Community.