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HP Recommended
OMEN 17-an013ng
Microsoft Windows 10 (64-bit)

Hi guys!

 

After the most recent Windows Update, my sound doesn't work anymore. Can't install drivers for "Intel High Definition Audio" (neither automatically nor manually). Would highly appreciate it, if you could help me out.

 

Issue 2.png

 

Tried installing this: "Realtek High-Definition (HD) Audio Driver (Windows 10 v1803)"

Receive this error code: Issue 1.png

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Found a solution. Deinstalled the Realtek drivers and the "Intel High Definition Error" disappeared. However, the sound was way worse. After a restart, I was able to install the aforementioned Realtek drivers again and the sound seems to work for now.

View solution in original post

11 REPLIES 11
HP Recommended

Found a solution. Deinstalled the Realtek drivers and the "Intel High Definition Error" disappeared. However, the sound was way worse. After a restart, I was able to install the aforementioned Realtek drivers again and the sound seems to work for now.

HP Recommended
HP Recommended

After a restart I am back to zero. And your method doesn't work for me. I can't roll back any drivers. I can only deinstall the Intel devices, then Windows automatically installs them again, or I deactivate them, which doesn't change anything.

 

How does HP not react in such a situation where so many users are affected?!? Why does the community have to come up with solutions that apparently don't work for everyone.

HP Recommended

Agreed. I am having the same exact issue and it started on the same day that you posted. I've spent hours looking through and trying different solutions. When I run my troubleshooter, it says "Intel High Definitio Audio doesn't have a driver" and also "Realtek High Definition Audio has a driver problem" but the troubleshooter is unable to fix each one. I have even tried going to the intel support for drivers and software but their website doesn't read that my driver is missing. I have also tried to use driver easy, but that isn't helping with realtek after i download it and it doesn't recognise that the intel driver is missing. I'm at a loss here. Please let me know if you have found a solution.

HP Recommended

I was having the same issue but @RE051ST posted this link to my query.  It solved the problem for me.

 

https://support.hp.com/us-en/document/c06166393

HP Recommended

Thank you for your response, but I actually just found my solution on another post. Using the HP website to uninstall and reinstall my realtek driver worked for me! Heres the link:

 

https://support.hp.com/in-en/drivers

 

Follow directions on the site and its very easy.

HP Recommended

Microsoft posted an update as well.

 

https://support.microsoft.com/en-sg/help/4026994/windows-10-fix-sound-problems

 

Perhaps this may help too.

 

 

HP Recommended

Hi,

 

Please Download and Run  as Administrator, then restart the notebook - this fix from microsoft as below mentioned below and it works.
[edit]

 

If issue still persist.

Please feel free to contact HP :

 

 

http://welcome.hp.com/country/w1/en/contact_us.html

 

 

 

For Phone assistance

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

 

Chat Support

https://support.hp.com/us-en/contact-hp

 

 

If any of my posts help you or guide you on your way to resolve your issue, you can click on the purple Thumbs up + icon to say thanks.

If your problem is solved , please click the Accepted Solution button

I am an HP employee
HP Recommended

Had the same problem but I know that the first thing I need to try doing when something like this happens is to uninstall and reinstall the drivers. I know it looks a lot like the famous tip from all the system administrators that say to turn it off and then on again but this method works.

All be fine :generic:
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.